Visit PlasmaMade by JAK Appliance Group at KBIS | Booth #W1776
FREQUENTLY ASKED QUESTIONS
Have questions? We have answers. Scroll down to learn more about PlasmaMade filters.
Placement
Yes, this is possible. However, you will have to install 'grilles' in the compartment where the engine is located. Otherwise there is no recirculation. Often, the skirting board of the compartment is lowered by 20 mm so that the air can easily return into the room. This also prevents moisture problems under/behind the compartment.
Yes, the filter works in all possible positions, as long as the (clean) air is blown back into the same room.
At present, our filters are only suitable for installation on a cooker hood or other suitable appliance. See also our manuals for this.
Our advice is to tape the outer two rings on the underside of the filter so that the sensor on the filter can be detected. Our advice is to tape the outer two rings to the underside of the filter so that the sensor on the filter can be detected. The outer two rings can be found at the bottom of the filter. If the rings are taped and the filter still does not work, it may be exchanged for a new one. See exchange warranty.
The orifice must be at least 150 mm x 150 mm in area (pi x r squared). It is best to make the orifice larger. For example twice the surface area of the motor outlet. If the orifice is too small, the motor cannot release the air pressure and our filter will become clogged because not enough air passes through it. The result of this is that the filter will fail. We cannot give any guarantee for this. We also advise you to make sure that the discharge grille does not fill up/seal off part of the opening, which may prevent the purified air from recirculating optimally.
Operation
The red light indicates that the filter is connected to mains power and that the filter should work.
- Check whether the mains adapter is plugged in.
- If so, check the filter for other sockets.
- If there is power and the light is still not on, the filter may be faulty. Contact the service desk.
This means that the maximum cleaning time of the filter has been reached. The filter will work for a maximum of 180 minutes, after which it will automatically switch off for safety reasons.
- If you want to switch the filter on again, switch the cooker hood off, wait 2 minutes and then switch it on again.
This means that the maximum life span of the filter has been reached. The average life span of a PlasmaMade E-Filter is at least 9000 hours of operation, after this the filter needs to be replaced. Please contact your local dealer.
Does the red light illuminate but not the blue light?
- Turn the GUC1212 and GUC1214 a quarter or half turn and the GUC1314 180 degrees. There is a sensor in the filter which may not be in the right position to detect the air flow optimally. By rotating the filter a little, the sensor may be able to detect the airflow more easily.
- Does rotating the filter not help? Turn the cooker hood to a higher setting, such as position 2 or 3.
- Does the blue indicator light up then?
- See if the filter only works at a high airflow (see point 5).
- Does the blue indicator not light up even then?
- Calibrate the filter again. You can do this by briefly disconnecting the power and then reconnecting it. Note: the cooker hood must then be off/not producing any airflow.
- Does the filter still not work? The filter could be faulty. See our exchange guarantee or contact our service desk.
You may have a hood with a low m3.
Do you have a GUC1212 or GUC1214?
- Our advice is to possibly tape the outer two rings on the underside of the filter, then the sensor on the filter can be detected. The air passage then becomes approximately 100 mm instead of the standard 150 mm. This ensures that the filter also responds to a low air flow. The outer two rings can be found at the bottom of the filter.
- Are the rings taped and does the filter still not work? Please contact our service desk.
Do you have a GUC1314?
- Please contact our service desk, we have a special low-flow part available for extremely low m3 induction extractors.
Is your ventilation in order? Moisture in the room passes through the filter but is also blown back. If you have single glazing, for example, this condenses very quickly.
- Tip: When you cook with lids, less moisture is released into your kitchen. This can (according to recent studies) save up to 60% in moisture emission during cooking.
- The PlasmaMade E-Filter does nothing with moisture. Our advice is to ventilate better, for example by opening a window. This also improves the overall indoor air quality. If you do not have a ventilation system in your home, do not install the filter!
Please note: ventilation is mandatory with recirculation.
Do both the red and blue lights of the filter illuminate when the cooker hood is switched on?
- If not, start at point 1.
- If yes, check the grease filter (metal grid) in the cooker hood. If this filter is not cleaned adequately, odours cannot be sufficiently purified and recirculated, which means they will linger longer.
- It is often recommended to clean it weekly or fortnightly with soapy water or in the dishwasher.
If you smell cooking odours, you can leave the filter on until the odour has completely disappeared. Also pay attention to recent temperature/weather fluctuations outside. When it is cold outside, a higher ionisation value is noticeable. This means that, with good ventilation, the cooking smell will also disappear sooner than when it gets warmer outside.
It is important to use the filter at lower settings during pre-ventilation and after-ventilation and to let it run properly. During cooking, the extractor can be used on all settings. The greatest effectiveness of the filter is obtained with a high contact time in the filter. That is why it is important to ventilate before and after on a low setting. Make sure that you have the filter on 10 minutes before cooking and leave it on for 15 to 20 minutes after cooking. This way, you ensure that the filter can do its job fully. (With an odour source you keep smelling things so food has to be gone first)
We also call this smell ionisation / "fresh mountain air". The filter is working.
- Check whether the lights are on correctly (see points 1, 2, 3 and 4).
- If so, your filter is working properly.
- It is advisable to switch off the cooker hood 15 to 20 minutes after the odours have disappeared. This is also mentioned in the manual. However, the time the extractor needs to stay on also depends on how long you are cooking, how big the room is and how long an odour source remains present. If you think the air is clean enough, you can of course turn the cooker hood off.
- If not, contact the service desk.
- Also pay attention to recent temperature/weather fluctuations outside. If it is cold outside, a higher ionisation value is noticeable. Therefore, with sufficient ventilation, the cooking smell will also disappear sooner than when it gets warmer outside.
- You can always switch on the cooker hood for 15 minutes if there is a smell in the house or if people smoke, etc.
Note: ventilation is compulsory with recirculation.
What you smell is ionisation. This is not ozone air. Our filter has been inspected for this by TÜV and complies with the strictest inspection standards.
Please note: ventilation is mandatory with recirculation.
This can be logically explained; the filter only cleans the room in which it is placed. If odours escape into another room, they cannot be retrieved. It is therefore always important to cook in an enclosed, ventilated space.
- Do you have an open kitchen? Then it is important to switch on the filter well in advance so that the air current circulates before cooking. This prevents a minimal amount of odours escaping.
Note: Have you checked whether the air flow from the extractor hood through the filter is only being blown back into your kitchen through the outlet grilles? Is any outlet to the outside sealed? Is there no valve/opening for e.g. mechanical ventilation in or very close to the air outlet grids? The air flow should always return to the same room from which it was taken. If this is not the case, please contact the company that installed your kitchen or ventilation.
- First of all, check whether there are air outlet grilles in the cove/chimney so that the air can return into the room.
- Check that the cooker hood is connected correctly.
- Check that all settings are functioning correctly and check that the motor is running.
- Check that the motor's non-return valve has been removed. Some hoods still have it. If it is not removed, the air cannot pass through since the valve is pushed against the filter and therefore does not open.
- Is it still there? Then remove it.
- Is the problem still there? Then contact the supplier of your cooker hood.
The moisture goes through the filter and stays in the house, which is why you should ventilate well (see also point 6). Our filter has an 'Appliance 3 approval', which means that the filter can withstand moisture. The filter will therefore not break down and is also suitable to be placed in damp spaces (for example a bathroom).
Tip: When you cook with lids, less moisture is released into your kitchen. This can (according to recent studies) save up to 60% in moisture emission during cooking.
Note: ventilation is mandatory with recirculation.
Any fat that passes through the extractor hood's grease filter is cleaned in the filter. The grease is stored in a glass fibre mat between the two electrical cores. If the grease accumulates between the electrical cores, a 'current' will be generated that neutralises the grease (think of this as a kind of fly lamp). Small particles of fat are neutralised by the ESD and the dust is blown out of the filter by the air pressure of the motor.
Note: always use the grease filter that came with the cooker hood, not only for the operation of the filter but also for the preservation (lifetime) of the motor of the cooker hood. The grease filter must be cleaned regularly, according to your cooker hood manual, to ensure optimum performance.
- It is often recommended to clean it weekly or fortnightly with soapy water or in the dishwasher.
What you hear is the building up of voltage and the subsequent discharge. This happens every few seconds and is a normal and natural result of the operation of the electronics in the filter.
No, this is not necessary; our filter can be used without these carbon filters. In time, these charcoal filters can become seriously contaminated and reduce the suction power of the extractor hood. You can order your extractor without the carbon filters, this may reduce the purchase price.